Tired Film Waitress Hen Complaint

So it's Monday afternoon, so of course I am doing my customary, weekly on a Monday-afternoon thing, where I sit and think 'I am so tired that I cannot possibly go on. How is it that I yearn, week after week, for a week when I look in my diary and find that I have not much on, but then look in my diary in real life, and find that every night this week is busy, and then I complain about it to myself, but then spend my working life making plans for future engagements, ensuring that my future is then filled up with engagements? Why would I be so silly?' but then I remember that I do enjoy the engagements. It's a hard knock life although I don't get kisses *or* kicks which I suppose makes my life a smidgen better than Miss Hannigan's orphans but fractionally worse than the average girl's.

So on Friday, I met up with Sara and we went to see In Our Name, a film showing as part of the London Film Festival. I'd read up about it in advance and thought it sounded interesting - the psychological impact of being on the front line for a woman who, after 18 months in Iraq, returns to her family in Middlesbrough. Annoyingly, though, the plot went a lot further - her husband was a horrible, violent, racist fuck-up, and what could have been an enlightening insight into the PTSD suffered by thousands of ex-servicemen was instead a very bleak, unpleasant look at one extreme, and extremely unpleasant, situation. I didn't like it. Superb acting though. The husband and wife came on for a Q&A at the end and I just couldn't imagine how his real-life girlfriend/wife, if he has one, would be able to separate the real him from what she'd seen on screen.

Then we went to Pizza Express in Soho, where we encountered the world's oddest waitress. She was tiny, around five foot tall, with thin, black, chin-length hair parted on the side and held back with a hairgrip. Her eyes were terrified, and on the corner of her alabaster forehead was a dark, shining bruise that looked both recent and painful. As we gave her our order, she gave a series of approx. 1000 tiny nods of her head, as though being charged with the most important mission of her life to date. There was an issue with one of our requests and she said she had to ask her manager. Several billion years later, she returned saying she was so sorry but she hadn't managed to find out the answer to our question because her manager had been talking to someone and she'd felt it would have been very tactless to interrupt. We said we understood, and asked if, while we were waiting, she would mind if we gave her the five branded Pizza Express advertisements that had been on our table - pizza of the month, special wines, another notice around the flower vase etc. etc. Her eyes became even wider, giving her the impression of one of the girls in Soundgarden's video for Black Hole Sun, and she nodded sympathetically, before explaining at some length (and we're talking several minutes here) that she was from Slovenia and felt like the amount of corporate branding and advertising in the west was a real problem and that she thought there should be strict controls on what, where, and how much. You can take the girl out of the former Communist bloc...

Saturday was another big day - my friend Emily's hen, where I and a few others were entrusted to spend the hard-earned cash of Emily's 14 closest friends on their behalf, an endeavour that I found challenging and enjoyable. I think that, in the end, we struck a good balance between boat rides, ritual humiliation, drunkenness, new skills, old photos, gifts and bad music. Or, at least, the balance was there. I did not strike the balance quite so well on a personal level, as I awoke on Sunday morning feeling as though I possibly had food poisoning and remain nauseous and exhausted to this moment. I managed to go to a three hour singing rehearsal, which showed a level of dedication I wasn't aware I possessed. And I watched a lot of The X Factor. And I ate. Good lord, did I eat.

As a public service, however, I do feel that I should mention the hen activity we did on Saturday afternoon: a cookery class with a company I'd found online called The Urban Kitchen. I wouldn't suggest you use them, should you be in the market for a relaxing, fun group activity. To save me typing it all out again, below is the email that I sent the boss this morning. On the upside, in comparison to her, I seemed carefree and even laissez-faire, which was excellent for my ego.

I've now transferred the £11.00 to you for the extra wine on Saturday night. Everyone agreed the food was delicious.

Having received a few questionable emails from you prior to the event, including one where you seemed to accuse Joanna of deliberately ignoring or losing the forms you'd sent through, and being more than terse that all 12 hens had not filled in the dietary requirements form only a couple of days after you'd provided us with the link - oh, and the one where you asked us to start late and then said actually no, let's start on time, but it might be difficult as there's another group directly before us (not the best way to make us feel special) - we were hoping that our issues were only in print, and that in person it would be a more pleasant experience.

However, I'm sure you won't be surprised to hear that we won't be recommending The Urban Kitchen - several people overheard you making sarcastic remarks about us to your team, and the way you publically reprimanded people for accidental cooking errors was a long way from good client management. I had many comments from the group saying that they were terrified of you and that they'd been"told off" - it should surely go without saying that people don't pay nearly £70 to feel uncomfortable.

I wasn't sure whether or not to say anything, but I know repeat business is important for a small enterprise such as yours, and I felt it was important that you should hear that, at times, we found your manner very aggressive and unfriendly.

I am sure you can catalogue ways in which you didn't like me/us, but I'm afraid in this scenario, the customer should always be right!

I hope you can use this feedback to your advantage.

Between you and me, the above isn't the whole story. We did actually have a lot of fun - but it was no thanks to her. I've always agreed with Napoleon that it is important for group morale to have a common enemy (or was it Nelson? Isn't that where scapegoat came from...? OK... That was fascinating. Scapegoat comes from a mistranslation in the Septuagint, the early Greek version of the Bible. And I can't find anything on Google re. what I was talking about with common enemies. I remember reading somewhere that there was a captain at sea who, as a management tactic, deliberately made himself unpopular so that his crew would unite and work well together. Anyone know who or what I'm talking about? I clearly will never remember). Anyway, we all giggled a lot. It was a bit like being back at school: the more stressed the boss got, the more naughty and careless we became. We also ate extremely well (having cooked the food ourselves), so in many respects the event was excellent, but basically the woman in charge needs to sort her management skills out. That's all. I am now preparing myself for some sort of defamation case (which is not in any sense to imply that the above is inaccurate), so enjoy this blog entry while you can, I suspect it may not be here for long.